We offer a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order. Refunds need to be addressed within 30 days from receipt. Customers are responsible for the return shipping fee, and it is not refundable. Refunds are made in the original form of payment and are issued to the person documented on the original order as the "Bill To" Customer. Please note, we only accept returns from lashdubai.com.

  • We accept returns within 3 days from the receipt of the product providing the product has not been damaged or stained or tampered with.
  • Customer can cancel their order within 24 hours or before dispatched; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
  • Return & exchange is only applicable on items directly purchased from the website.
  • Please notify us by email at [email protected] and return the package to us using a registered courier service.
  • Refunds will be done only through the original mode of payment.
  • Shipping and handling fees are not refundable.

Defective Products

If an item may be considered defective, please email [email protected] indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 30 days from receipt. After 30 days, customers are only eligible for store credit. If the product is deemed defective by lashdubai.com, you will be eligible for a refund or replacement of the same item.

Mistake or Damaged Order

Please email [email protected] within 7 days from delivery with any discrepancy orders, such as mistakes or damaged products. A photo of the package and/or item must be provided in the email in order for Lash Dubai to proceed with the mistake or damaged products. All issues must be fully resolved within 14 days from delivery date for security purposes.

If you need any further assistance, please contact our office at +971-52-972-6111